We hope everyone has had a great holiday, and great start back into the new year. It’s been quite a varying month, but we have more than a few updates to report nonetheless!
UPDATES:
- Small income issues fixed
- In-game Block list fixed- no longer contains links
- Lost gold now listed for regular battles
- Skills page no longer jumps when adding points
- Optimization fixes added
- Forum update for mobile users
We are aware of the recent issues a new update has unfortunately caused to the game, related to Home page feeds taking too long to load and the game being slower overall. Initially these issues were found to be related to device caching behavior, whereby old files are stored on your device to help load web pages or apps faster. This meant devices were using these old files as opposed to updating to the new ones available. If players haven’t done so already, we strongly recommend clearing your app’s cache via your device settings, or reinstalling the app (please be sure to register a Bluepaw account before doing this, so you can log back in). Despite rumors, clearing your app’s cache will not reset your in-game account.
We are also aware though that this is only half the problem, but it will help resolve the major issues while we work on new fixes to help bring the game back up to speed. A big thanks once again to the community for their support and understanding while we do everything we can to resolve this. Once resolved, we are keen to tackle other lingering issues such as on-going user reports, and then work on rolling out more of our Planned Features into the game!
We hope you enjoy these month’s updates, and as always any questions, problems or feedback can be sent direct to us on our support line (we are open to communication 7 days a week with a response rate of 1-3 business days).
